As you all know I got a new job just before Christmas. I work in a hospital as a Healthcare Assistant, which obviously means I have to comply with a strict uniform code. This includes not wearing a wedding ring with stones in. It was with great sadness I removed my wedding ring with its seven little diamonds on that first day.
Luckily I had managed to find a solution, of sorts. I got myself down to my local Argos and paid just under £40 for a 9ct Gold wedding ring. Sure, it’s not as pretty as my usual ring, but I just wanted to keep it in a box in my work bag and only wear it for ward shifts.
Fast forward a couple of weeks to the beginning of January and I noticed something strange. The ring had a huge crack in it, and part of the metal had broken off leaving a hole in the ring (no, not the hole your finger goes through!). Considering the most strenuous part of my job involves bed-bathing immobile patients I was very surprised. Surely this must be a faulty product?
I got myself back to Argos where I was told that I had obviously ‘mis-used’ the product. Because of course, a wedding ring can be misused. Still, they agreed to send it off to be assessed by experts, just in case it was faulty.
It took two weeks for a response and I was told that the ‘experts’ agreed with the shop – not a faulty product. I was advised that the ring is made of thin metal and not really meant for every day wear. Yes you read that right. A wedding ring which is not designed for everyday wear. As it goes I had only worn this ring about 12 times but still, what an odd thing to say!
I argued that if that was their stance then they are selling a product which is not fit for purpose. By its very nature a wedding ring is an everyday item.
So now what? Well for starters I don’t have a ring to wear at work. My jewellery box has a sad little cracked ring sitting in it and I’m £40 out of pocket.
What do I want? I want my money back. So come on Argos, what are you going to do about it?!